Who We Are

A conversion strategist and a behavioral scientist. Built for one thing.

Strategy meets neuroscience.

ScaleGrow is a two-person firm. Every engagement is led by both of us. There are no account managers, no junior teams, no handoffs between the people who sell the work and the people who do it.

We take six project clients at any one time.

M
Mayank
Conversion Strategist

Finds where the problem actually is. Almost never where the client thinks.

S
Shiromani
Behavioral UX Strategist

Identifies the cognitive mechanism behind the behavioral finding.

CID findingOnly possible when both instruments are applied to the same evidence.
The Insight That Produced CID

The insight did not come from a theory. It came from a pattern. Across the first ten engagements, every client arrived with the same belief: the problem was the page. The homepage was not converting. The onboarding flow was losing people. The pricing page was unclear.

And then Stage 2 would run. And in engagement after engagement, the behavioral evidence pointed somewhere else. The acquisition funnel had promised something the product could not deliver. The page spoke to the compliance department when the actual buyer was a clinical operations lead. The onboarding experience contradicted the mental model the buyer arrived with. The page was not the problem. The page was carrying the weight of a misalignment created earlier in the funnel. Every redesign that had been attempted before had addressed the symptom and left the cause intact. That is why the lift did not hold.

CID is the methodology built around that discovery. Start with diagnosis. Find the actual source. Design from the evidence forward. The 3.2x average lift across 127 engagements is not the result of better design execution. It is the result of designing from a more accurate diagnosis.

127+ CID engagements since founding
$47M+ documented revenue impact
68% of cases where the problem was upstream of the page
3.2x average conversion lift across all engagements
The People
Mayank, Principal and Conversion Strategist at ScaleGrow
Mayank
Principal and Conversion Strategist

After 127 B2B conversion engagements, the pattern Mayank surfaces in every Stage 3 presentation is consistent: the conversion problem is almost never located where the company thinks it is. The page is almost never the problem.

He leads every CID engagement from Signal Collection through to the Design Intelligence Presentation. Before founding ScaleGrow, he led product and growth at Series A and B fintech and healthtech companies, raised funding, and sat inside the board conversations where a 1% conversion lift is a $2M ARR decision. He has sat on the operator's side of a conversion metric and understands what a 1% lift means at the board level, not just in an analytics dashboard. That context shapes how Stage 3 findings are delivered and why clients act on them.

M.Sc. Computer Science, University of Pennsylvania · M.Sc. Innovation, HEC Paris
Shiromani, Co-founder and Behavioral UX Strategist at ScaleGrow
Shiromani
Co-founder and Behavioral UX Strategist

In Stage 2 of every CID engagement, Shiromani produces the finding that changes the direction of the project. Not a heuristic review. A behavioral diagnosis: identifying precisely where the buying decision breaks down at the cognitive level, naming the mechanism behind the failure, and framing the finding as a testable hypothesis that Stage 4 can be designed to address.

She applies the frameworks from her neuroscience training to commercial conversion problems: cognitive load theory, dual-process thinking, attention hierarchy, trust signal sequencing, and decision friction analysis. She has applied this framework across 127 engagements in fintech, healthtech, and B2B SaaS.

dual-process theory cognitive load research decision friction frameworks trust signal sequencing
M.Sc. Neuroscience, King's College London · Research background, Imperial College London
ScaleGrow CID process flow Why This Combination Produces Results That Hold

Mayank identifies where the problem is located and what strategic change is required. Shiromani identifies the precise cognitive mechanism causing it and the behavioral principle that, if applied correctly in Stage 4, will address the cause rather than the symptom. The CID finding is only possible when both instruments are applied to the same evidence. Neither one alone produces it.

Every design decision ScaleGrow produces has a neuroscience-grounded rationale behind it. That is not a differentiator claim. It is what the process actually produces: a Figma file where any designer can read why each decision was made, and conversion results that hold when the engagement ends because the cause was fixed, not the symptom.

The Firm's Standards

ScaleGrow takes a maximum of six simultaneous project clients. Engagements, backed by $47M in documented revenue impact across 127 projects, start at $18,000. We do not take on engagements where we cannot lead the process from Signal Collection through to Stage 5 handoff. Clients who arrive with a fully-formed brief and want execution without diagnosis will not get what the CID process is capable of producing.

Our primary work is with funded B2B companies in SaaS, fintech, healthcare technology, and climate tech, and e-commerce companies with complex, measurable conversion problems. The criterion that matters most: whether the client has already tried to fix it and found the lift did not hold.

"Historically, our best work has been with funded B2B companies who have already tried to fix the conversion problem themselves."

Mayank, Principal, ScaleGrow

“Mayank completely transformed our onboarding. We went from a 20% activation rate to 55% in just 8 weeks. The design thinking and user research were game-changers.”
Sarah Chen, VP Product, Insurtech Startup
“Absolutely incredible. He FAR exceeded our expectations in every way. The level of detail in every little area was something I have never seen. The level of research he did to make informed decisions was above and beyond.”
Adam, Founder and CEO
Where to Go From Here
If you are ready
Book a Conversion Clarity Session

Stages 1 and 2 of CID, delivered as a standalone diagnostic. We review your page before we meet. The 90-minute session is led by us. A prioritized report in 48 hours.

The $3,500 session fee credits in full toward any CID engagement within 30 days.
Book a Conversion Clarity Session

$3,500 · 90 minutes · Report in 48 hours

Maximum six concurrent engagements. Current availability at booking.

If you want to start with something free
Get your free conversion score

A free behavioral diagnostic built on the same framework as Stage 2. Your score in five minutes, plus one behavioral insight from a real CID engagement delivered every week.

  • One behavioral insight per week, drawn from a real CID engagement
  • Score out of 100 with four-dimension breakdown
  • Three friction points ranked by expected conversion impact
  • One actionable fix you can implement this week
Get your free conversion score